Watch how to set up your Bluetooth Scale with the SalonScale app.
Allow Access to Bluetooth Connection
When logging into the mobile app for the first time, you will be asked to connect a Bluetooth scale. Select "Ok".
If you don't see this screen or you selected "Don't Allow", follow these steps:
Option 1: Connect through the settings on your device
Go to Setting on your device. And Search SalonScale.
Then turn your Bluetooth on.
Go back to your SalonScale app.
Click the blue plus sign in the bottom corner or add a new client.
Select your bowl and add your products.
At the mixing screen, turn your scale on and the scale and app will connect.
Option 2: Connect to Bluetooth through the app
Select or create a new client in the app
Add a bowl to the sessions screen
Then select a product(s) for the bowl
After you will be taken to the mixing screen, and prompted to provide access to a scale
Click Save in the top right corner, so you don't lose your formula
Then click on the formula again to be taken back to the mixing screen.
Click Open Settings to allow access and you will be taken to your device settings for the app.
Turn Bluetooth on
Return to the app. You will see that the app is searching to connect to a scale.
If your scale has timed out, turn your scale back on. Then click Scan again.
Now you can measure with your scale.
The next time you go to use your scale it will automatically connect.
To Connect a specific scale:
On your mobile app, select "Profile" found at the bottom of your screen
Select "Settings"
Ensure the Bluetooth scale is switched on. Here you can also update your tare preferences (learn more about that below) and default unit (learn more about that below).
Go to your iOS device Settings and search "SalonScale" (hot tip - if you cannot find the search bar in your settings, gently pull down on the screen to find it at the top). Ensure that the Bluetooth is toggled on for SalonScale.
Alternatively, go to your iOS device Settings and select "Privacy", next select "Bluetooth" and ensure that the SalonScale app is toggled to on.
To confirm that Bluetooth has been enabled and is working, go into the mobile app and create a new session by selecting the sessions tab at the bottom of the screen.
Create a new client or choose an existing client if you have already used the app prior to receiving your scale. Select new bowl and add your first product.
Select new bowl and add your products. Once in the mixing screen you will see the 'Measuring' at the top and your first product highlighted.
Frequently Asked Questions:
Q: My scale isn't measuring accurately
A: There are a few tips to ensuring your scale is giving you the most accurate measurements:
First, make sure your scale is on a hard, flat surface (not wet!)
Change the batteries. *Note - given the nature of Bluetooth, make sure your scale is turned off when not in use to preserve battery life
Try recalibrating your scale. To do this, turn your scale on and press onto the scale with your hand, then release.
Restart your phone.
Delete and then re-add the SalonScale mobile app.
If you have multiple Bluetooth scales in your salon, try taking the batteries out of the extra scales.
Try turning the phone's Bluetooth off and back on.
Check your tare preferences. (read more about this next)
Q: What does auto-tare in my settings mean?
A:
Automatic Tare turned ON: The scale will display the total weight of all products for each session and the app will display the individual weight of each product.
Automatic Tare turned OFF: The app and scale will both show the individual weight of each product. Ensure you are pressing the “tare” button on the scale between each product poured.
Q: Do I need to purchase the SalonScale Bluetooth Scale to use the app?
A: No - the Bluetooth scale is $60.00 USD (or free with the purchase of an annual subscription), and is optional. If you prefer to use your own scale, you are able to manually enter or voice in measurements.
Q: How long does it take my scale to arrive?
A: If you are located in North America, your scale will arrive in approx. 3-7 business days