Support Resources
Having trouble with your SalonScale account? FAQs about technical issues can be found here
8 articles
- Product Alert: Deleted Product
- I am not receiving emails from SalonScale
- How to Update your Acaia Scale's FirmwareDo you have an Acaia Pearl scale? The firmware may need to be updated to correct any connection issues.
- How to add new shades to your Color LinesThis process is to add new shades that we've created to your account.
- How to Fix Your Bluetooth Scale Disconnecting Mid-ServiceIs your Bluetooth scale disconnecting unexpectedly mid service? We know how frustrating that can be. But don’t worry, it’s a quick fix!
- Trouble Logging In? Try These Quick FixesIf you're having trouble logging into your SalonScale account, don’t worry! Here are a few quick troubleshooting steps you can try.
